Help centre

Find your booking: use the booking reference and email from your confirmation on the “Find a booking” page, or sign in to see all of your trips.

Cancellation & refunds: every option shows its own cancellation rules before you pay. Where allowed, you can cancel online from My Trips; the refund is calculated automatically and you can track it on your booking. See the Cancellation Policy and Refund Policy pages for details.

Emergencies during your experience: open your booking and tap the red SOS button. Our 24/7 emergency team is alerted instantly.

Contact: email support@ticketex.com or call +971 4 000 0000, 24/7. Please quote your booking reference.