Cancellation Policy

Every experience option on TicketEx shows its own cancellation terms before you pay. These terms are also saved on your booking, so they cannot change after purchase.

Common policy types

• Free cancellation: cancel at least 24 (or 48) hours before the start time for a 100% refund.
• Flexible: full refund up to 72 hours before the start, 50% up to 24 hours before.
• Non-refundable: the booking cannot be cancelled or changed once confirmed.

Times are calculated from the experience start time (local time at the destination).

How to cancel

1. Sign in and open My Trips, or use Find a booking with your booking reference and email.
2. Select the booking and choose Cancel booking.
3. Pick a reason. We show the exact refund amount before you confirm.

Cancellations by the operator

If the operator cancels (for example due to weather, strikes or safety), you will be offered an alternative date or a full refund.

No-shows

Arriving late or not showing up is treated as a no-show and is not refundable, unless the operator's policy states otherwise.